A: Nice to see you. Please let’s go back ten years.
J: Yep.
A: To November
2015. On a Wednesday we did scale and cleans, recall exams and a few fillings.
And then I went; played tennis; went home to bed and woke up after two weeks in
ICU.
J: Yep.
A: Thursday what
were you thinking?
J: This is be
something you probably want remember. 2015 was a very significant year for me
as well. I actually had some emergency
surgery which was a big operation and I was off work at the time. The
interesting thing for me was nobody told me. Because I was recovering from a
big operation. One of the DA’s contacted me.
J: I immediately
contacted Lorna (Alan’s partner) and said what can I do?
J: I came back to
work early. To manage the patients as best I could. You were a ridiculously
busy man.
A: What were you
told?
J: A lot of it was
unknown. Lorna wanted to play things a day at a time. She thought you would
wake up and be okay. And it wasn’t until after you woke up, we were able to get
a better picture of what was happening. It was four or five weeks before I was
able to come and visit you. You were insisting you wanted to see me.
A: Did you come and
visit me?
J: I did. Things were
different for you. You suffered a brain injury. And you were fixated on one topic.
Which was as soon as I walked in the door you told me you wanted to sell the
practice.
J: The other thing
I remember is you tried on a few occasions to escape from the ward because you
didn’t want to be there so when I was leaving you said I’ll just come with you
and I thought you actually can’t.
A: They eventually
let me out.
A: Well one day, in
hospital, I said to Jo (my daughter) I’d better get back to work. I’m sure the
patients are building up. And she said you are not going back to work. You are
retired. So, I looked around the ward and thought have to sell the practice.
J: I returned to
work and helped Lorna to manage the patients as best we could.
A: When you buy a practice,
they come back to see the nurse.
J: Interesting that
you say that. Because that was a massive concern for your patients. When they called, they would say is Jodi
still there. I’m not coming back if Jodi’s not there. I would have to reassure
them.
J: Well, we built
rapport and I worked for you for fourteen years so I built relationships with
these people as well. I was a familiar face. They built a relationship with me
as well.
A: When you had a
regular patient come in what would you do?
J: Some of them
would panic and say what would I do. All I could do was reassure them, the
practice was taken over, their records were here, we were going to have some
lovely dentists who they could see and that I would help them transition be on
site or be chairside. And lots of them did need reassurance. They were asking
me for my personal opinion.
J: Like are you
sure this person is okay. And would you see them. it was a massive change for
them. Because they had been seeing the same person for twenty plus years.
A: It was also a
change for me, you and Lorna.
J: It was a
significant change for a lot of us. For me I had worked with the same person
for fourteen years and then I needed to move into a situation where there were
a lot of dentists. And a lot of other staff.
A: Your job changed.
J: Initially I was
chairside a lot because Dr Fernando didn’t know me and I didn’t know him and as
time went on, he realised I had a skill set that maybe other staff didn’t so my
role developed.
A: Do you do any
chairside assisting now?
J: Every now and
again they may get a patient who is particularly challenging and a few months
ago one of our dentists asked me if I would help him with a particularly challenging
patient and I said absolutely. She turned out to be my granddaughter.
(Ha ha ha.)
A: The practice is still
going well.

