One day in the future I will be admitted to the Royal Hobart Hospital.
Initially I will be given all necessary emergency care. Efficiently and effectively.
The Royal will then treat the disease. They will identify the aetiology and remove the aetiological agent and prevent its recurrence. They will then spend as much time and energy preventing recurrence of the disease as on managing the emergency presentation. I will be discharged with a list of instructions. Unlike many businesses the staff abhor repeat customers.
The staff will be neat, tidy and have pride in their work. They will be unhappy when I relapse and discuss my health over a cup of tea.
I will receive good care. The staff will know what they are doing. They will be aware of the state of the art in their area and ways of compiling a good result working within the limits they have.
Everybody will receive the same treatment. With no preference for or against anybody.
The staff will work with other departments to manage and treat me. The staff I encounter will see other staff as helping them. To see other staff as an indispensable aid.
I don’t expect the staff to be perfect. I don’t expect them to all work hard, conscientiously and compassionately every minute of every day. I expect the staff, like all humans, will vary. And each individual staff to vary. To have good days and days when they are tired, irritable and ignorant.
I expect to pay for the services. Either indirectly via general revenue or directly when I receive the service. I expect people, not as fortunate as me, to not pay directly. To receive the service cheaper. I expect experts to work out the way various services are paid for. The mix between user pays and general revenue.
I expect politicians to use me or fellow patients for political points. I welcome stories in the media about the Health System. It is called living in a democracy. Living where people are free to use the media to try and improve their lot. Much preferable to the alternative.
I don’t look forward to my time in the Royal. But every time I see the outside of the Royal it reassures me. I am grateful I live in Tasmania in 2018.